Sales Tips for Executives of Inbound Call Centers

People have become increasingly internet dependant for getting all their needs addressed. This has changed the entire scenario of the sales and marketing efforts of every organization. Inbound sales leads have assumed great importance and inbound call centers today play a very crucial role in the success of an organization.

Challenges to be addressed by an Inbound Call Center

• Ascertaining which leads have maximum chances of getting converted and have to be followed closely
• Striking a close rapport with the caller whom you are talking to for the first time
• Comprehending the caller’s problem in full detail so as to be able to suggest a suitable alternative
• Having a thorough knowledge of the company’s products and services so as to be able to convince the prospect how they satisfy his unique need

Sales Tips for Executives of an Inbound Call Center

Know Your Products: Unless you have detailed knowledge about your company’s products or services you cannot persuade the caller to make a buy.
Tap Every Opportunity: Converting every situation into an opportunity is an art that has to be mastered by the inbound call center executive. This becomes more easily possible with experience.
Understand the Caller’s Need: Firstly, it is essential to fully understand the caller’s problem rather than focusing on making a sale. This can put off the buyer and you end up losing your business opportunity.
Master the Right Approach: There is a need for mastering certain techniques and attributes to make a successful sale. This can be gained by paying attention to certain points. Firstly, the executive should not forget his manners. Being gentle and polite will make the caller more receptive. Secondly, the executive should not start his sales pitch right away. He should focus on developing a rapport with the caller by asking about his problem, offering suggestions and then talking about your product in a casual manner without forcing the product on him. The executive has to understand the extent to which he can be persuasive so as to not sound forceful. He should not forget to follow-up after a successful sale is made; ascertaining whether the product is fulfilling his needs and so on.

Advantages of Outsourcing Inbound Call Center Services to India

An inbound call center receives calls from existing customers or prospects to get their varied issues resolved. There are certain advantages gained by the offshore companies by outsourcing to India. Some of them are:

• The call centers in India employ trained professionals who know how to deal with the varied customer issues
• The inbound call center executive knows how to make the right sales pitch which enables him to turn the customer call into a successful sale
• The call centers in India offer multi-linguistic services which greatly facilitates communication with the customer
• The professionals at the call centers in India can change their voice accents depending upon the country to which the customer belongs.
• Operating costs are much lower in India and so call centers in India offer highly cost-effective solutions